Last updated: April 2026
These Terms & Conditions outline how South Australian Rainbow Advocacy Alliance Inc. (SARAA) provides merchandise for purchase through our online store. By placing an order, you agree to these terms and to our obligations under the Australian Consumer Law (ACL).
SARAA is a South Australian not‑for‑profit community organisation led by and for LGBTIQA+ people. Proceeds from merchandise sales support our advocacy, community engagement and education work.
1. About Us
South Australian Rainbow Advocacy Alliance Inc.
ABN: 34 254 826 976
Registered charity in South Australia.
Email: info@saraa.org.au
Postal address: Level 1, 57 Hyde Street Adelaide SA 5000
2. Products
We sell physical merchandise such as ribbons, stickers, enamel pins and other items that support LGBTIQA+ inclusion and visibility.
We aim to ensure all product descriptions, photos and specifications are accurate. Minor variations in colour, size or packaging may occur.
3. Pricing & Payment
- All prices are listed in Australian dollars (AUD).
- Prices may change without notice.
- Payment is required at checkout through the methods offered on our website.
- Orders are confirmed only once payment is successfully processed.
4. Shipping & Delivery
- We ship orders within Australia using standard postage unless otherwise stated.
- Shipping costs are displayed at checkout.
- Delivery timeframes are estimates only and may vary due to postal delays.
- Risk of loss or damage passes to you once the order is handed to Australia Post or the nominated courier.
If your order does not arrive within the expected timeframe, please contact us and we will assist.
5. Returns, Refunds & Consumer Guarantees
SARAA complies with the Australian Consumer Law, which provides guarantees that goods must be:
- of acceptable quality
- fit for purpose
- match their description
You are entitled to a refund, replacement or repair if your item is faulty.
Please contact us within a reasonable time with:
- your order number
- a description of the issue
- photos (if relevant).
Change of mind
Because SARAA is a small not‑for‑profit organisation, we generally do not offer refunds for change of mind. However, we may offer an exchange or store credit at our discretion if the item is returned unused and in original condition.
Return postage for change‑of‑mind returns is the buyer’s responsibility.
6. Incorrect or Damaged Items
If you receive the wrong item or your order arrives damaged, we will replace it or provide a refund at no cost to you. Please notify us within 14 days of delivery.
7. Order Cancellations
Orders cannot be cancelled once they have been shipped. If you need to update your address or details, contact us as soon as possible and we will assist where we can.
8. Privacy
We collect personal information such as your name, address and email to process your order. Our handling of personal information is governed by our Privacy Policy.
We do not sell or share your information with third parties except where required to fulfil your order (e.g., Australia Post).
9. Intellectual Property
All SARAA branding, logos, designs, product artwork and website content are owned by SA Rainbow Advocacy Alliance Inc. You may not reproduce or use them without permission.
10. Limitation of Liability
To the extent permitted by law, SARAA is not liable for:
- delays in delivery outside our control
- loss caused by incorrect delivery information provided by the customer
- indirect or consequential loss
Nothing in these Terms limits your rights under the Australian Consumer Law.
11. Governing Law
These Terms & Conditions are governed by the laws of South Australia and the Commonwealth of Australia.
12. Contact Us
If you have questions about your order or these Terms & Conditions, please contact us at info@saraa.org.au.